COVID-19 Policy Update

Policy Update (28/04/20)

Given the ongoing coronavirus health crisis, we have implemented more flexible conditions for travellers. The situation is highly dynamic and the position is changing frequently. In light of these circumstances, the cancellation policy has been updated and will be as follows:

Individual guests who have booked a flexible and non-flexible rate directly with the hotel (phone, email, hotel website and front desk) prior to April 1, 2020, and are scheduled to arrive prior to May 11, 2020, may opt for the below options:

  • Full credit for future use (valid for 24 months from the original booking date)
  • Change their stay dates (rates may differ for future dates and those rates will apply)
  • Cancel their reservation and be refunded without penalty

Those who have booked through a travel agent, online booking platform or other third parties should contact their booking provider directly for assistance to postpone.

We will regularly update our policy as the situation evolves.

Lakes Entrance Holiday Rentals | News  |  28th April 2020

Book with Confidence

Given the unprecedented circumstances we face due to COVID-19, if you are unable to travel due to government restrictions that are in place, we will waive any cancellation fees and offer a change of date, full credit to be used until the end of 2021 or a full refund.

No Thanks
Saltwater Hotels & Resorts